Routine Maintenance & Service
Our office hours for non-urgent maintenance requests are Monday through Friday 8am to 5pm. We service all makes and models of systems, furnaces, and air conditioners.
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Our team of HVAC experts are only a phone call away.
Whether it's an HVAC emergency or routine service, we can help. We provide maintenance services in Kemptville, Prescott, Brockville, Merrickville, and surrounding areas.
24/7 Emergency Repairs
Our emergency HVAC repair services are available in Kemptville, Merrickville, Prescott, Brockville, and surrounding areas. We have been the trusted HVAC team in the area for over 25 years.
HVAC Maintenance Tips & FAQs
How much do HVAC maintenance plans cost?
There is no one set price for a maintenance plan because every system has different parts and needs. This is the same among almost all HVAC companies. We will provide you with a free quote within 24 hours of our visit and will never put pressure on you to buy. A maintenance plan from Sauve Heating & Air Conditioning offers incredible value through:
- System tracking and analysis to find problems before they become expensive fix or replacement issues
- 30% off parts and labour for any repair or replacement work we do
- 50% off diagnostics
- 2 years free maintenance and labour warranty on every new installation
- Flexible payment options
Why does my furnace smell like it’s burning?
The main cause of a burning smell coming from your furnace is a clogged air filter. If your air filter is clogged, your furnace’s blower motor has to work extra hard and overheat. This overheating can emit an unpleasant burning odour. Another less common possibility is that your furnace is experiencing an electrical issue, which can be a serious fire hazard and should be checked out immediately. If you are not sure what is causing the burning smell, give the Pros at Sauve Heating a call so we can come inspect your furnace and make any necessary fixes.
How often should I change my furnace filter?
As a general rule of thumb, you should check your furnace filter every month and change it at least every 12 months. If you have pets, have a smoker in your house, have done renovations, often leave the windows open or have a dusty house you will have to change your filters more often.
Why do I have to change filters on my furnace?
Changing the filters on your furnace is important for your well wellbeing as well as the wellbeing of the furnace itself. Changing the filter ensures that the air in your home remains clean and clear of dust, dander, and other pollutants which can be floating in the air. If your filter is full, then it will not be able to filter out these particles. Additionally, when a furnace has a full filter, air does not pass through as easily and your furnace has to work harder to heat and move the air throughout your home. This extra work puts stress on your furnace, making it more likely to break down. It also uses extra energy to force the air through the dirty filter, costing you more money to run it.
Do I really need to clean my furnace?
Any appliance that burns any type of fuel should be cleaned on a yearly basis. Having your furnace cleaned ensures proper and efficient operation. It extends the life of the appliance and is now required (as per your manual) to ensure warranty coverage. Not all cleanings are performed equally. Sauve Heating and Air Conditioning perform two visits each year on all HVAC installations and equipment. The main cleaning is a top-to-bottom “preventative” maintenance where our team cleans the insides of the appliance and monitor the individual components for proper operation and critical readings. The second visit is a side-to-side check-up to ensure that all parts are still functioning the same as before and that the readings are the same (or similar). Since we provide these regularly scheduled maintenance check-ups, we are often able to spot upcoming failures before they happen.
My house is always cold, what should I do?
A great first step is to seal any drafty windows or doors. If you continue to experience a chill throughout the house, it is possible there is a problem with your furnace or maybe your ductwork. It could be as simple as adjusting how much air is coming out of certain vents, or maybe adding a couple extra vents.
There are a number of factors that could be at play if your house remains cold:- Is your furnace the right size and is it working properly?
- Are there enough supply vents throughout the house and in the proper locations?
- Are there enough return air vents?
- Are any vents covered?
- Is the thermostat registering an accurate assessment of the home?
Sauve Heating & Air Conditioning has a reputation for finding solutions to the toughest problems, something many other companies don't take the time to do. We take our time to find the issue(s) and offer multiple targeted options, usually consisting of a combination of solutions to keep your home comfortable.
Adding insulation is one of the most cost-effective ways to add comfort to a home. That said, a properly-sized furnace and adequate distribution system (ductwork) should be able to overcome any lack of insulation.
What is HVAC maintenance?
There are, of course, many different types of HVAC maintenance. For starters, there’s proactive maintenance for your heating & cooling systems. Common types of proactive maintenance include:
- Furnace tune-ups
- Air conditioning tune-ups (and top-offs)
- Filter maintenance (ensuring that you change filters at the right intervals, and select the right filters, can save you money and help ensure you’re breathing better air)
How often do I need to service my air conditioner? What maintenance plans and service tune-ups do you offer?
We offer an annual A/C maintenance plan. With the Sauve Heating Family Plan, you’re getting protection that includes:
- Two visits per year (one for comprehensive maintenance and one tune-up)
- Tracking & analysis (looking at your A/C electric bill, detecting potential air conditioning problems, etc.)
- 30% off parts & labour for air conditioning repair service
- 50% off diagnostic fees for A/C repair & service
The Sauve Family Plan
We take responsibility for our work and stand by your satisfaction. It’s that simple. Our Sauve Family Plan isn’t intended to protect you from problems when they pop up – our goal is to help prevent problems before they happen.
The Sauve Guarantee
- Always included
- We provide free quotes in 24hrs or less and keep things simple from start to finish.
- No pressure to buy. Ever.
- Two years of free maintenance with every installation.
- Minimum two years of labour warranty with every installation.
Sauve Family Plan
- Cost varies by appliance*
- TWO VISITS PER YEAR: One comprehensive maintenance and one tune up.
- TRACKING & ANALYSIS: System tracking and analysis to help detect problems before they happen.
- 30% OFF PARTS & LABOUR: 30% off entire bill for those unexpected emergencies.
- 50% OFF DIAGNOSIS: 50% off diagnostic fees.
EXCELLENTTrustindex verifies that the original source of the review is Google. Showed up on time. Very friendly and professional staff. Highly recommended.Trustindex verifies that the original source of the review is Google. Excellent experience with this installation from the initial contact, thru' to the final sign off. Ben's group were professional, tidy, and willing to explain exactly what they were doing every step of the way. We would not hesitate to recommend this organization.Trustindex verifies that the original source of the review is Google. Our furnace and water heater both broke within a month apart. Both requiring a replacement immediately. We contacted Ben Sauve to get a quote for furnace. Sauve heating was excellent to deal with, during the challenging time. They were very accommodating to come the following day or within a few days to do the replacement. While completing the work they were very respectful of the home and communicating. The technicians were Andrew and Hayden. We would highly recommend Sauve Heating, if looking for a heating company, that is honest and reliable!Trustindex verifies that the original source of the review is Google. Excellent service. What I love the most is the honesty. Says it like it is, no bullcrap or hidden fees. Whoever the lady is that answers the phone is so delightful as well. They make you feel like family. 🌼Trustindex verifies that the original source of the review is Google. Ordered parts for our furnace and was offered to have our furnace inspected just to be safe. The technician was absolutely amazing and the customer service provided by Sauve staff was top notch! I know that I will never be oversold or overcharged by this company. We know who to contact for our future needs. Highly recommend Sauve! Thank you!Trustindex verifies that the original source of the review is Google. Excellent and patient service by Ben. Appreciate all you have doneTrustindex verifies that the original source of the review is Google. Prompt efficient replacement of our furnace. Including 2yrs maintenanceTrustindex verifies that the original source of the review is Google. We had just moved to our new home and found that our hot water and HVAC systems were not functioning well. We contacted Sauve and they did a thorough assessment of the system. A team was sent to correct the deficiencies very quickly. There were several deficiencies and installation errors that were expertly corrected. Our systems now operate as they should. We were given detailed explanations of the problems and sound advice as to how to maintain them in top condition. We will call Sauve for our annual maintenance needs with total confidence.Trustindex verifies that the original source of the review is Google. We always get 3 estimates, but our meeting with Ben @ Sauve Heating and A/C really stood out. He provided us with the most thoroughly detailed estimate for a very efficient system (gas furnace, hot water tank, and central A/C) for our new home, so we knew we made the right decision. Jordan, Hayden, and Andrew were very professional as they completed the installation of all 3 units in one day. Andrew even worked around our Reno schedule to install a ceiling vent that we needed done early in our basement. Even Kristine at the office was very friendly and helpul with paperwork etc. We were very impressed with the entire process and would highly recommend this company for any of your HVAC needs.Trustindex verifies that the original source of the review is Google. Sauve recently installed a heat pump furnace at my house. I have nothing but good things to say about their work. Ben was very thorough in the process of giving me a quote, giving me all the details about the furnace, and working with me to plan how to fit it into the existing system. On install day, Ben, Andrew, Craig, Hayden and Jordan were here and they moved like a well-oiled machine. They replaced the oil furnace in less than a day and were great to work with. They left the place spotless when they were done. Kristine from the office was prompt with any correspondence and was courteous and quick to answer any questions. I would definitely recommend them to anyone looking to replace their furnace. They contracted the electrical work to Lantern Electric who also did a great job.
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