Routine Maintenance & Service
Our office hours for non-urgent maintenance requests are Monday through Friday 8am to 5pm. We service all makes and models of systems, furnaces, and air conditioners.
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Our team of HVAC experts are only a phone call away.
Whether it's an HVAC emergency or routine service, we can help. We provide maintenance services in Kemptville, Prescott, Brockville, Merrickville, and surrounding areas.
24/7 Emergency Repairs
Our emergency HVAC repair services are available in Kemptville, Merrickville, Prescott, Brockville, and surrounding areas. We have been the trusted HVAC team in the area for over 25 years.
HVAC Maintenance Tips & FAQs
How much do HVAC maintenance plans cost?
There is no one set price for a maintenance plan because every system has different parts and needs. This is the same among almost all HVAC companies. We will provide you with a free quote within 24 hours of our visit and will never put pressure on you to buy. A maintenance plan from Sauve Heating & Air Conditioning offers incredible value through:
- System tracking and analysis to find problems before they become expensive fix or replacement issues
- 30% off parts and labour for any repair or replacement work we do
- 50% off diagnostics
- 2 years free maintenance and labour warranty on every new installation
- Flexible payment options
Why does my furnace smell like it’s burning?
The main cause of a burning smell coming from your furnace is a clogged air filter. If your air filter is clogged, your furnace’s blower motor has to work extra hard and overheat. This overheating can emit an unpleasant burning odour. Another less common possibility is that your furnace is experiencing an electrical issue, which can be a serious fire hazard and should be checked out immediately. If you are not sure what is causing the burning smell, give the Pros at Sauve Heating a call so we can come inspect your furnace and make any necessary fixes.
How often should I change my furnace filter?
As a general rule of thumb, you should check your furnace filter every month and change it at least every 12 months. If you have pets, have a smoker in your house, have done renovations, often leave the windows open or have a dusty house you will have to change your filters more often.
Why do I have to change filters on my furnace?
Changing the filters on your furnace is important for your well wellbeing as well as the wellbeing of the furnace itself. Changing the filter ensures that the air in your home remains clean and clear of dust, dander, and other pollutants which can be floating in the air. If your filter is full, then it will not be able to filter out these particles. Additionally, when a furnace has a full filter, air does not pass through as easily and your furnace has to work harder to heat and move the air throughout your home. This extra work puts stress on your furnace, making it more likely to break down. It also uses extra energy to force the air through the dirty filter, costing you more money to run it.
Do I really need to clean my furnace?
Any appliance that burns any type of fuel should be cleaned on a yearly basis. Having your furnace cleaned ensures proper and efficient operation. It extends the life of the appliance and is now required (as per your manual) to ensure warranty coverage. Not all cleanings are performed equally. Sauve Heating and Air Conditioning perform two visits each year on all HVAC installations and equipment. The main cleaning is a top-to-bottom “preventative” maintenance where our team cleans the insides of the appliance and monitor the individual components for proper operation and critical readings. The second visit is a side-to-side check-up to ensure that all parts are still functioning the same as before and that the readings are the same (or similar). Since we provide these regularly scheduled maintenance check-ups, we are often able to spot upcoming failures before they happen.
My house is always cold, what should I do?
A great first step is to seal any drafty windows or doors. If you continue to experience a chill throughout the house, it is possible there is a problem with your furnace or maybe your ductwork. It could be as simple as adjusting how much air is coming out of certain vents, or maybe adding a couple extra vents.
There are a number of factors that could be at play if your house remains cold:- Is your furnace the right size and is it working properly?
- Are there enough supply vents throughout the house and in the proper locations?
- Are there enough return air vents?
- Are any vents covered?
- Is the thermostat registering an accurate assessment of the home?
Sauve Heating & Air Conditioning has a reputation for finding solutions to the toughest problems, something many other companies don't take the time to do. We take our time to find the issue(s) and offer multiple targeted options, usually consisting of a combination of solutions to keep your home comfortable.
Adding insulation is one of the most cost-effective ways to add comfort to a home. That said, a properly-sized furnace and adequate distribution system (ductwork) should be able to overcome any lack of insulation.
What is HVAC maintenance?
There are, of course, many different types of HVAC maintenance. For starters, there’s proactive maintenance for your heating & cooling systems. Common types of proactive maintenance include:
- Furnace tune-ups
- Air conditioning tune-ups (and top-offs)
- Filter maintenance (ensuring that you change filters at the right intervals, and select the right filters, can save you money and help ensure you’re breathing better air)
How often do I need to service my air conditioner? What maintenance plans and service tune-ups do you offer?
We offer an annual A/C maintenance plan. With the Sauve Heating Family Plan, you’re getting protection that includes:
- Two visits per year (one for comprehensive maintenance and one tune-up)
- Tracking & analysis (looking at your A/C electric bill, detecting potential air conditioning problems, etc.)
- 30% off parts & labour for air conditioning repair service
- 50% off diagnostic fees for A/C repair & service
The Sauve Family Plan
We take responsibility for our work and stand by your satisfaction. It’s that simple. Our Sauve Family Plan isn’t intended to protect you from problems when they pop up – our goal is to help prevent problems before they happen.
The Sauve Guarantee
- Always included
- We provide free quotes in 24hrs or less and keep things simple from start to finish.
- No pressure to buy. Ever.
- Two years of free maintenance with every installation.
- Minimum two years of labour warranty with every installation.
Sauve Family Plan
- Cost varies by appliance*
- TWO VISITS PER YEAR: One comprehensive maintenance and one tune up.
- TRACKING & ANALYSIS: System tracking and analysis to help detect problems before they happen.
- 30% OFF PARTS & LABOUR: 30% off entire bill for those unexpected emergencies.
- 50% OFF DIAGNOSIS: 50% off diagnostic fees.
ExcellentBased on 88 reviews
Trustindex verifies that the original source of the review is Google.
Tamara Kalnins2024-05-31Great service from start to finish! Friendly, informative, approachable and affordable. Ben and his team are great at listening to our needs and communicating effectively. The repair and install teams always show up on time and get the job done right. Pricing is straightforward and competitive. We will always choose Sauve Heating for all our heating and cooling needs, and so should you! Special shout out to Kristine in the office, who is always very friendly, calm and helpful when we call in.Trustindex verifies that the original source of the review is Google.K F2024-03-24I have found Sauve Heating's staff to be knowledgeable, professional, friendly and reliable.Trustindex verifies that the original source of the review is Google.Devon Baxter2024-02-13Sauve Heating is just a wonderful company to deal with. We have been customers for years…most recently when the furnace died and needed to be replaced. They brought two heaters to keep the house comfortable while the furnace was ordered…and came promptly to install the new one. I am thrilled to be back to normal I’m the house. I highly recommend this company!Trustindex verifies that the original source of the review is Google.Krista George2023-11-10Sauve Heating went above and beyond for me this week by securing a warranty for a 13 year old furnace they didn't even install. The atmosphere in their office is remarkable, with genuinely content employees. Their commitment to quality is evident, especially with YORK furnaces, known for their excellence. I want to express my gratitude to Kristine for her dedication and persuasive efforts in obtaining the warranty for the existing furnace. Additionally, a big thank you to Jordan and Andrew for their expertise in installing the furnace, coupled with their courteous and professional demeanor. I am sincerely appreciative!Trustindex verifies that the original source of the review is Google.L Tigalo2023-10-23Honesty. That word encompasses pretty much everything you need to know about the Sauve team - from their integrity to ethics and, well, downright friendliness. Thanks again to Ben, Kristine, Devin, Andrew and, from past experience, the entire team I've had take care of my home comfort needs. Their advice is invaluable. This is my second house in the past few years, and I can't think of any team I would trust more!Trustindex verifies that the original source of the review is Google.Glenn2023-10-21Great guys great serviceTrustindex verifies that the original source of the review is Google.Ryan Clancy2023-09-15Ben Sauve and his team replaced my old a/c and propane furnace with a new heat pump system. Ben was great throughout the initial consultation & quotation right through to completing the installation. Our heat pump has been running in cooling mode for a week now and it's great! Very quiet compared to a traditional a/c. This system wasn't cheap but Sauve's price was competitive with other quotes and his service was superior.Trustindex verifies that the original source of the review is Google.Dianne Gillissie2023-09-14I had a very positive experience with Sauve Heating. They installed my heat pump system last week and everything went very well. Ben, Matt and Jordan explained everything they were doing as they went along and always asked if I had any questions. The work was done efficiently, cleanly and on time They cleaned up after themselves and didn't leave any mess or garbage behind. They were always friendly and courteous. Jordan explained how the system works and made sure I knew how to operate it before he left. I would recommend Sauve Heating to anyone needing a heating system.Trustindex verifies that the original source of the review is Google.Nicole Mantle2023-07-06I would recommend Sauve heating and air conditioning to anyone who needs this service. They are very friendly, professional and ready to help right away. When I called them and told them my situation they came out the same day to help me. I will definitely be calling them again. I strongly recommend them!Trustindex verifies that the original source of the review is Google.Paul Folusewych2023-06-22I recently had Ben Sauve review and quote on a new Fujitsu Heat pump and electric water tank. Ben walked my wife and myself through the quote process ( which includes 12 years parts and labour, 3 free air filters) and any grants or interest free government loans available. This was very helpful in making my decision on moving forward with the project as it saved me $5K on the purchase price through the greener homes grant. The second piece was the government program that I applied for of a 10 year interest free loan which I had no idea existed. Ben provided links to me which made it simple to look up and I was approved for the loan within 2 weeks. ( Hard to believe something from the feds worked so quickly) I placed the order and the icing on the cake was Fujitsu had a $1 rebate for systems installed before end of June. Talk about squeaking it in! I got the call to set the install date once the hardware had arrived. On the day of the install the crew arrived. It was amazing to see how quickly they removed the old propane furnace and water tank,all propane lines, old A/C unit ( A/C unit was no longer required as Heat Pump also does A/C in the summer). All holes were patched and sealed. This also eliminated the need for a 4" fresh air pipe for the old Propane furnace which saves on some heating and cooling. The new unit was installed and I even got Ben to leave a little blood behind on my floor as he cut himself during the install. Just so there was real blood ,sweat and tears during the install! No extra charge for that! The install was super clean and neat. Looked way better than the old furnace. They fired up the unit and tested it. It really showed how poor my old A/C unit was performing as the house got cold quickly. It will be strange not adjusting the thermostat but I can get used to it in a hurry. They gave us a low down in how to work it. They moved the old furnace and water tank to the garage as I sold the old furnace and the water tank was a rental. So pickup of that equipment is easy for the people picking up. All the other garbage and old A/C unit was removed and the place was left clean. I also had a call from the Electrical contractor to schedule the ESA inspection. All completed within the day of the install. The true test will be in the colder months to see what the difference is in the heating and electric bill versus the Crazy Propane bill. Thanks Ben and crew for such a great experience
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