Trustindex verifies that the original source of the review is Google. I will start off by saying the team was great, the work was done well and the guys explained how to use the new heat pump. The pump has been a game changer, house was nice and cold all summer!! The warranty is unbeatable! If I need another one I will probably buy from them again, but...
The only reason I'm not giving 4/5 star is because the company told us they could use their partner electrician to hook up the electrical and that it shouldn't cost more than $500-$600 (they said the same thing to my mom when she got hers right after ours). We thought the verbal estimate was great BIG MISTAKE because it ended up costing us $1,075 (4 hours) and my mom was $1,426 (6 hours)!! So be cautious and get an actual written quote from them or find your own electrician! I will say my house did require a bit of extra time to hook up but this should have all been seen when the in-house visit took place, I really don't understand how they messed up my moms estimate even worse (I'm assuming 2 of those hours are travel, but the invoice doesn't explain that nor was she warned about that). The company should stop giving verbal estimates and tell their customers "the electrician charges $x/hour + parts and the cost could vary based on how quickly they can get it done". If there is travel expense, include that as well. After all, this is their partner so they should know that detail at min.
